PRIVACY STATEMENT

About Us

This www.parvati.ae website and/or the application, (collectively, the “Platform”) are
owned and operated by Parvati LLC - FZ (“Parvati”), whose address is PO Box 413919, Dubai,
United Arab Emirates. This Privacy Statement covers the Platform and explains how we use
personal information that we may obtain about you.

How this Privacy Statement applies
By visiting our Platform or using any of our products or services, you agree and consent to
your personal information being used and disclosed in the manner set out in this Privacy
Statement. We will not collect personal information from you unless you have specifically
agreed or consented to us doing so (for example through your acceptance of this Privacy
Statement or via an electronic tick-box or other similar measures as required by local
privacy and data protection laws).

You do not have to provide your personal information to us, but if you do not provide
certain information we will only be able to provide limited products and services to you.
Where you refuse to provide mandatory travel and other personal information (such as
passport and credit card details and any other information required by us to provide the
products and services to you) or allow us to disclose it to required governmental, quasi-
governmental or non-governmental agencies, as applicable and as otherwise required, we
will not be able to process or proceed with your applications.

This Privacy Statement applies even if you have applied for your products or services via a
third party, as this Privacy Statement forms part of your contract with us for the those
products or services.

The personal information that we collect
When you use our Platform, certain information is collected by us automatically such as
your browser type and IP address (which is a series of numbers identifying your internet
connection). These may be through the use of cookies (see "Cookies" below) or analytics
services (see "Aggregate data, data analytics and social media functionality" below).

We may collect personal data directly from you when you use our Platform, contact us by
telephone or by email.

We may also collect personal information from third parties who you have authorised to
provide your personal information to us.

We will combine the information that we collect automatically from you with any other
information that we collect directly from you or about you.
We also collect and store certain personal information as set out below.

Using the Platform

When you register an account with us, we may collect - first name, surname, date of birth,
country of residence, password, phone number and email address;

When you make applications via our Platform, we may collect - passport details, nationality,
date of birth and destination details where required. We may collect your email address and
/ or phone number to provide relevant information for your application (ex: application
updates).

When you are making payments, we will collect different information depending on the
payment method. For example for credit card payments we will collect - credit cardholder
name, address, card number, expiry date and CVC code.

All credit/debit cards details and personally identifiable information will not be stored, sold,
shared, rented or leased to any third parties.
From time to time we may update the methods of collection and data fields above. Where
there are significant changes we will find a way to notify you, in accordance with the section
"Notification of changes to this Privacy Statement" below.

How we use personal information?
We use the information provided in the following ways:

• to fulfil our agreement with you and/or dealing with your applications or intended
applications , including processing your applications, sending you your visa application
reference number or other details relating to your applications, or contacting you if
there is a problem with your application (for example by sending you a service
message to inform you when your application has not been completed);

• managing your wider travel and products or services requirements, for example
liaising with and transferring your data to General Directorate of Residency and
Foreigners Affairs, visa processing centres, airlines, service providers and/or travel
facilitators so that they can facilitate your applications such that any disruption can be
minimised;

• personalisation of the service you receive, for example being aware of previous
applications or preferences, and tailoring the way we provide our products or services
to you based on your preferences and profile;

• providing advanced applicant information for applicants from certain countries. If you
do not provide this information we may not be able to process applications and may
not be able to provide a refund or re-application;

• facial recognition and other biometric technologies for identification purposes may be
used by immigration authorities at the airports you fly to or at their individual
embassies or visa application centres, on behalf of Governments and/or to comply
with local regulatory requirements;

• the provision of our other immigration and visa products or services;

• interaction with you at different touch points throughout your application timeline
(for example we may inform you that the application requirements have changed or
that additional documents need to be submitted);

• we may use location data for our mobile website and mobile app to enable us to
provide the most helpful format and content, for validating/enabling any location-
based check-ins, and for dashboard analytics purposes, providing that you have
agreed to the use of your location data;

• to register you with our Platform and administer our Platform’s products or services
where you have registered to receive these. You can unsubscribe from these Platform
products or services at any time (see Choice/Opt-out below);

• to administer any contest, competition, prize draw or your acceptance of any other
promotional offer you may enter, and notify winners, as more fully set out in the
applicable terms and conditions;

• to personalise the look and feel of our Platform and our communications with you, so
as to align with preferences you may have told us about or which we have inferred
from your use of our Platform, market research and, (where you have agreed to this)
via social media and networks;

• to answer any queries which you may send to us by email or other forms of
communication, and we may keep a record of these contacts including call recordings
(to the extent permitted by applicable law);

• in order to conduct customer satisfaction surveys and improve the products and
services we offer or create new products and services;

• to meet our legal compliance obligations or for accounting or audit
purposes, including the prevention of fraud for online payments and use of loyalty
schemes;

• to protect our property, rights, and interests as well as the property, rights, and
interests of other persons;

• for legal purposes, such as to respond to a valid legal subpoena or regulatory order;
• for credit checking and credit scoring purposes;

for crime prevention and detection;
• for direct marketing purposes, as set out in detail below in the section "How do we

use your personal information for marketing purposes?; and
• as you may authorise or consent to additionally from time to time.

What sensitive personal data might you require or hold?
Sensitive personal data includes data about an individual's health and religion and
other categories of personal data which are closely protected. We do not generally
collect this information from you (or those you are applying for), but where we do, we
seek to minimise the collection and use of it.

You agree that you have voluntarily provided that information to us and that you
consent (and those you are applying for consent) for us to use that information to
provide you with these products or services.

In each case, you specifically consent (on your behalf and on behalf of those you are
applying for) that we can use and transfer outside your local country to anywhere in
the world

How do we use your personal information for marketing purposes?
Where you have indicated you would like to receive updates from us:

• we may send marketing to you to tell you about developments in the products and
services available through our Platform and those of our carefully selected partners
(provided that we will communicate these to you in conjunction with our own
marketing);

• where we are able to determine or you have indicated to us that you would like to
receive it, other products or services operated by Parvati and/or other third parties
may also send you marketing or updates relating to their products or services; and

You can also unsubscribe from receiving certain electronic messages (see
"Withdrawing your consent" below).

To whom do we disclose your personal information?
We may disclose information about you as follows:

• to governments, immigration authorities, border control agencies, visa application
and processing centres, regulators and others as permitted or required by law, in
relation to visa applicants or passenger information or such other legal requirements
as apply from time to time when applying for a visa or travelling to or from a
particular country;

• to third parties whose products or services you are purchasing, including if there is a
problem with your application they can resolve it with you, and you acknowledge
and consent that this may also be sensitive personal data;

• to our third party service providers and processors;
• to third party advertising and social media platforms to provide advertising and the

information requested by social media platforms to deliver the user's requested
functionality;

• we may also disclose your personal information as permitted or required by law. For
example, we will disclose personal information to those governmental bodies who
have authority to obtain it, in order to comply with a warrant or subpoena issued by
a court of competent jurisdiction, and to comply with record production
requirements;

• in the event of a sale of all or substantially all of the assets of Parvati or a sale or
transfer of the business, Parvati may transfer personal information in its control to a
third party purchaser that agrees to use personal information for the same reasons
identified in this Privacy Statement;

• to anyone to whom we transfer or may transfer our rights and duties under our
agreement with you;

• to visa issuing authorities and agencies, General Directorate of Residency and
Foreigners Affairs, customs and/or immigration departments or other regulatory
authorities in your country of departure and/or destination (or countries you transit
through or overfly during your journey) in order to comply with the law in those
countries;

• if we have a duty to do so or if the law allows us to do so; and
• to our employees and agents to do any of the above on our behalf, now or in the

future.

Working with other service providers
For operational reasons, we transfer personal information to service providers who
help us manage our systems and processes, and to deliver our products or services to
users. These may include: banks and payment card verification providers, our data
warehouse and customer relationship management centre, marketing organisations
(who may provide support for marketing and promotional communications); internet
service providers who administer our Platform and provide internet services and host
our facilities; airport handling and assistance teams, IT service providers, and
consumer research companies that assist us with understanding consumer interests
by conducting surveys. We have implemented safeguards to ensure that our service
providers treat personal information in a way that is consistent with the terms of this
Privacy Statement and applicable laws, and that it is not used except to fulfil products
or services to us or where we believe it is necessary for a legitimate reason connected
with the products or services we offer, or as set out in the "What sensitive personal
data might you require or hold?" section above.

These service providers may be located in the United Arab Emirates or elsewhere in
the world. Different privacy laws may apply in these countries. See further detail in
our "Transfer of Personal Information" section below.

Retention
We keep records for as long as required to manage applications and provide the other
relevant products or services anticipated by this Privacy Policy, including keeping you
up-to-date with our marketing, and where we are required to by law or for records
purposes. We also retain your information to make your future interactions with us
convenient and to personalise the products, services and communications with you.

Consent
By choosing to provide us with your personal information you are consenting to its
use in accordance with the principles outlined in this Privacy Statement and as
outlined at the time you are asked to provide any personal information. We may
contact you by phone, email, SMS and mobile device messages or notifications (and
gaining your consent where we are required to do so) in order to provide you with
updates pertaining to our products or services as well as information about additional
offers, products, services or events that we believe may be of interest to you.

Withdrawing your consent
You do not have to provide us with your personal information. However, if you choose
not to provide certain personal information we request and/or require or consent to
its use and disclosure, you will still be able to visit our Platform but you may be unable
to access certain options, products or services, and in some cases we may not be able
to fulfil your application.

All marketing communications we send to you will provide you with a way to
withdraw your consent to future marketing. If you no longer wish to receive
promotional materials you may opt-out of receiving these communications or
changing your account settings, this will remove you from Parvati's marketing lists.

Be aware that if you unsubscribe completely from our marketing communications we
may be unable to notify you of tailored offers to meet your needs.

Please note that if you unsubscribe from marketing communications you will still
receive operational and service messages from us regarding your applications and
responses to your enquiries made to us, and that we may hold your details on a
suppression list so we don't send you marketing communications in the future.

You also have the ability to change your cookie settings to block certain types of
cookies. Please check your computer or mobile settings for the same.

Security
We will take appropriate steps to protect the personal information you share with us.
We have implemented technology and security features to safeguard the privacy of
your personal information. We invest significant resources to protect your personal
information, from loss, misuse, unauthorised access, modification or disclosure.
However, no internet-based site can be 100% secure and we cannot be held
responsible for unauthorised or unintended access that is beyond our control.

Protecting your details and protecting yourself against internet fraud
Here are some simple steps you can take to ensure your information is kept securely:

• keep your application reference confidential - upon making an application, a unique
reference number will appear on the email confirmation or the SMS confirmation for
each application made. It is important that you keep your application reference
confidential at all times. Other persons may be able to access your application
details if you disclose your application reference to them;

• keep your application reference number and log-in details confidential. You should
not share your log in details with anyone else. You should also log out when you
finish using our Platform. This is especially important if you are using a publicly
accessible computer; and

• be aware of "Phishing", which is where someone tries to represent themselves as
someone else to gain information from you - always check whether emails from any
sender are actually from them, and if in doubt, go directly to their website and do
not click on links in emails, as these may take you to "clone" websites which use
your information illegally.

Aggregate data, data analytics and social media functionality
We may aggregate personal information and remove any identifying elements in
order to analyse patterns and improve our marketing and promotional efforts, to
analyse Platform use, to improve our content and product offerings, and to customize
our Platform’s content, layout, products and services, and we may appoint third
parties to do this on our behalf, as set out above.

We gather certain usage information like the number and frequency of visitors to our
Platform. This information may include which webpage you just came from, which
webpage you next go to, what browser you are using, your device and your IP
address. We only use such data in the aggregate. This collective data helps us to

determine how much our customers use parts of our Platform, and do research on
our users’ demographics, interests, and behaviour to better understand and serve
you.

If you use buttons on our Platform linked to social media or similar sites (for example
"Like" and/or "Share" buttons), content from our Platform may be sent back to that
other website or service and, depending on your privacy settings, may be privately or
publicly visible (for example to friends, followers or generally to anyone who has
access to your profile page).

Cookies and other tracking technologies
A “cookie” is a small computer file which is downloaded to your device. It collects
information as to how you navigate our Platform and the internet, and helps us
provide better Platform services to you and tailor certain content. You should note
that this may have an impact on our ability to provide the Platform services to you.

You may need to have cookies "turned on" or enabled in the browser you use in order
to register. But if you choose to disable cookies you still will be able to navigate the
site. Cookies do not store any personal information. All the information is entirely
confidential and is never sold or, to the best of Parvati’s actual knowledge, seen
outside of the company. The Platform may display links or advertisement of/to other
sites and companies that may also use cookies. In such cases, Parvati cannot be held
responsible for any and all information that these parties collect through the use of
cookies. You are hereby advised to familiarize yourself with privacy policies and
information sharing standards of these sites as they may be different from Parvati’s
policies and standards.

See also our section on "Aggregate data, data analytics and social media functionality"
above.

Links
Our Platform may contain links to other web sites. Please be aware that we are not
responsible for the privacy practices of web sites not operated by us. We encourage
you to read the privacy statements of each and every web site that collects personally
identifiable information. This privacy statement applies solely to information collected
by our Platform.

Correction/updating of personal information
If your personal information changes or is inaccurate, or if you no longer desire our
service, we will provide a way to correct, update or suppress your personal
information provided to us. If you are concerned that any of the information we hold
about you is incorrect please contact us. These rights are without prejudice to any
legal rights you may have in applicable laws, including your right to object to certain
processing of data.

Access to your personal information
You may have the right to receive a copy of personal information we keep about you,
including the sources of the data, the purposes and methods of processing, any
electronic decision-making and the entities with whom we share your data. We will
endeavour to provide the information you require within a reasonable time. There
may be a small monetary charge for some requests, depending on the information
requested, to the extent permitted by applicable law.

Transfer of your personal information
Some parties that process or store personal information in accordance with this
Privacy Statement may be located in jurisdictions outside your country of residence
or our country of incorporation. Therefore, you understand and unambiguously
agree that your information may be processed and stored in these jurisdictions and
that different privacy laws may apply in these countries which may not ensure the
same level of data protection as granted in your country of residence.

We only make these arrangements or transfers where we are satisfied that adequate
levels of protection are in place to protect any information held in that country or that
the service provider acts at all times in compliance with applicable privacy laws.
Where required under applicable laws we will take measures to ensure that personal
information handled in other countries will receive at least the same level of
protection as it is given in your home country.
In the event your personal information is transferred to a foreign jurisdiction, it may
be subject to the laws of that jurisdiction and we may be required to disclose it to the
courts, law enforcement or governmental authorities in those jurisdictions but we will
only do so where required by applicable laws.

Notification of changes to this Privacy Statement
If we decide to change our Privacy Statement, we will post those changes on our
Platform. If at any point we decide to use personally identifiable information in a
manner materially different from that stated at the time it was collected (and/or
where we are required under applicable law), we will notify you. You will have a
choice as to whether or not we use your information in this different manner. We will
use information in accordance with the Privacy Statement under which the
information was collected until you agree otherwise, but if you do not accept the
amended Privacy Statement, please stop using our Platform. Each version has a
version number and date so you can check this easily.

BY ACCESSING THIS PLATFORM AND USING ITS PRODUCTS AND SERVICES, YOU
UNCONDITIONALLY AGREE WITH THE TERMS OF THIS PRIVACY STATEMENT AND
OUR TERMS & CONDITIONS. YOU AGREE TO COMPLY WITH THE TERMS THAT GOVERN THE
USE OF THIS PLATFORM AND ITS PRODUCTS AND SERVICES AND THAT ALSO GOVERN ALL
INFORMATION PROVIDED BY YOU AND OTHER USERS OF THIS PLATFORM. IF YOU DO NOT
AGREE TO ALL OR ANY OF THE TERMS OF THIS PRIVACY STATEMENT, PLEASE DO NOT USE
THIS PLATFORM.